FAQ

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Here you will find answers to the most common questions related to the MBC website. If you can't find the answer you're looking for, you can contact us with your questions or comments by email. We will try to reply to you personally as far as possible, but due to the numerous messages we receive, we cannot guarantee a personal reply. If you would like to make a complaint, do not hesitate to send us a mail at webmaster@mbc.intnet.mu

Website issues

I'm having problems accessing the MBC website

Make sure to type the address correctly: http://www.mbcradio.tv
Check your internet connection
Clear your cache

Why are the videos not playing properly for me?

Check your internet connection
For those using Google Chrome browser on PCs and laptops using Windows Operating System, please do the following steps:
1. Go to Settings,then browse for Advanced Settings
2. Scroll down to Privacy
3. Untick: Protect you and your device from dangerous sites.

NOTE: This is a temporary solution to view online videos. We are working on a solution and we will update you once the problem is solved.

Missed programmes

Missed production

You have missed a local production or a news bulletin? No problem! You can catch up with the MBC local productions and news items (English, French & Hindustani) on our website. They are archived for a period of one month after which, they are removed from our server.

Same goes for our podcasts. Special radio programmes – debate, issues – are archived for one month on our website.

Contact MBC Production Team

Missed production

Contact details for MBC programmes can be found on our website. To find a particular programme, visit our Blog section. Our blog provides details about our News and Production departments. Here, you can meet our local production crew as well as our journalists.

Please note that it is not always possible to contact a TV programme team directly. Some of the programmes shown on MBC television are made by other production companies or are bought from other countries. Some programmes are made a long time before they are broadcast. So, by the time they are shown, the production team have moved on to other things.

Technical Faults

Check

If you have discovered a technical fault on the MBC website please accept our apologies. We strive to keep our site error-free and we welcome your help in bringing mistakes to our attention

To report a website error, contact the site directly via the Contact Us link on any page. Your report is then sent directly to the team responsible for that site.

Before contacting us, make sure you have gone through the following steps:

  • If you have technical difficulties with viewing archived video files or with live radio, go to our Online TV and Online Radio sections.
  • Make sure you have typed the web address correctly. Check the address and spelling, making sure that it does not contain spaces.
  • Make sure you are using a recent version of your browser and that JavaScript is enabled. You can find further details about this at the Website Issues section.
  • Make sure you have the correct plugins needed to watch videos and listen to online radio. For more details about plugins, see the Website Issues section.

Other Questions & Contact

Can you help me find information about a news item, a TV programme, a radio presenter or getting MBC on my mobile?

Please visit our archives to find a specific TV and/or radio programme.

How can I make a complaint?

If you want to make a complaint about any of the MBC's programmes or services, send us a mail at the following address: webmaster@mbc.intnet.mu.